Betgrouse Casino Review UK

By Wayne Goodchild

Betgrouse Casino Review

Flexing as both a bookmaker and casino, this hen does not mess about! Betgrouse holds 2,600+ games in its arsenal and offers new UK players a great welcome bonus to get started, but what else is there up for grabs? 

Key information

What is Betgrouse all about?

New players get a welcome offer combo of bonus cash and free spins and with 130+ live casino games and 2,400+ slots there are plenty of top titles, coming from the biggest names in the industry, to be played here at Betgrouse casino.

Bonuses

Betgrouse’s 100% welcome bonus (up to £25) plus 25 free spins are available to new UK players who make a minimum deposit of at least £20. The free spins are eligible on Rich Wilde and the Book of Dead and the wagering requirement is 35x. You have 21 days from claiming the offer to complete the rollover.

The only other regular bonus is the ‘Game of the Week’ offer, where you get exclusive free spins when you wager a specific amount on the slot. Besides these offers, only tournaments like Pragmatic Play’s ‘Drops and Wins’ are available.

Available games

UK players can explore over 2,600 games at this casino, with famous titles like Immortal Romance, Gold Boom, The Goonies Megaways and Big Piggy Bank available. You will also come across a few branded titles, like some Lara Croft slots, a few Rick and Morty titles and Narcos-themed casino games too.

However, if you want to find table games, you’ll have to search for them, as no table game or live game heading is available on the desktop website. Still, you can search the provider and game name to find specific titles like MLive! XL from Mayfair, Gold Bar Roulette, Funky Time and Vegas Strip Blackjack.

User experience and interface

This casino has a header and subheader bar that lists the different gaming pages and game types. While the user experience is good overall, there are a few things we would like to see, such as a live casino lobby and a dedicated heading for RNG table games to make navigation easier for desktop users.

However, despite this, you can still use the search bar to find your favourite titles and you can also refine your search via providers, so if there is a particular developer you’re after, it will be  alot easier to find their offering.

Mobile and app compatibility

Only iOS users have access to an app on the App Store, though it doesn’t have a rating. For Android players in the UK, the mobile website is available. The mobile website has better navigation features than the desktop site, as it also boasts table games and a live casino header. It also turns the primary header bar into a collapsible menu. Therefore, we recommend you play at Betgrouse by using the mobile website over the desktop site.

VIP programmes and loyalty rewards 

This casino doesn’t have a VIP programme for UK players.

Pros & cons of Betgrouse

Diving deeper into Betgrouse

While AG Communications Limited operates the site, they don’t own the brand; Scartesu owns the brand. Below we look at more important factors to Betgrouse casino.

Licencing

AG Communications Limited holds a UK Gambling Commission (UKGC) licence and increases player satisfaction by partnering with the International Betting Arbitrary Service (IBAS), an alternative dispute resolution service. As well as its UKGC licence, Betgrouse also holds a licence from the Malta Gaming Authority (MGA).

Payment methods

The most popular payment methods available on this site are Visa, Mastercard, PayPal, MuchBetter and Skrill. However, UK players can also use Trustly, Paysafecard, AstroPay and bank transfers. The minimum withdrawal amount is £10, though the support team can help you make a lower withdrawal if you withdraw your entire balance in one go.

Software providers

Many different providers list games on this site and you can use the casino’s search bar to look up specific providers’ titles. This online casino features world-renowned providers such as NetEnt, Evolution Gaming, Pragmatic Play and Red Tiger Gaming. 

Security and fairness 

The operator keeps payers safe by encrypting their data and the servers using 128-bit SSL encryption. It also uses firewall systems and technology, external/internal audits and intrusion prevention, among others. The independent testing agency iTechLabs also ensures game fairness.

Responsible gambling measures

Betgrouse offers various responsible gambling (RG) features such as deposit limits, play limits, reality checks and session time limits. It also offers a time-out period and self-exclusion if you need help taking a break from the site. The operator is also partnered with various RG charities such as BeGambleAware, GamCare and GamStop.

FIRST rating: 4.2/5 stars

This site has many excellent qualities, such as its huge offering of 2,600 games, multiple responsible gambling tools, 24/7 live chat and plenty of trusted providers on board. However, it also has a few things to improve, such as the game headings on the desktop website, the lack of an Android app and long payments that can take up to six days (depending on the payment method chosen).

Payment methods

FAQs

Is Betgrouse legit?

Yes. AG Communications Limited has multiple casinos under its management and holds a UKGC licence to operate legally in the UK.

How can I contact customer support at Betgrouse?

You can contact support using the email or live chat option (8am to 12am CET). However, as it’s usually quite busy, live chat can take a few minutes to respond.

How do I reset my password at Betgrouse?

The login page and FAQs have a link to help you reset your password if you’ve forgotten it. However, you can also change the password in your account’s profile settings.