Duelz casino review UK

By Wayne Goodchild

Duelz Casino is a popular online platform that opened in 2018. It stands out from other casinos with its unique duelling system and offers an adventure-themed casino gaming site. However, what else makes this casino ideal for UK players? Let’s find out!

 — 5

 — 5

Key information

Before I dive into the bonuses and duelling system, I checked what the operator, SuprPlay Limited, offers to UK players on this platform.

What is Duelz all about?

Duelz has an interesting design, with a song playing in the background when you open the site. However, that’s not all that makes this casino unique, as you’ll see below.

Bonuses

New UK players who deposit £20 or more can claim the 100% registration bonus of up to £100 and 100 free spins on Book of Dead. The spins are given in instalments of 20 over five days, but players must log in to claim them. 

The deposit and bonus funds have 30x wagering requirements, while the free spin winnings have 45x rollovers. UK players also get a weekly cashback of 10% on their losses each Friday. 

Other promotional tournaments, such as the Duelz Cash Tournament, Mega Moolah Jackpot, Drops & Wins and Mega Roulette Madness, are available. It also offers a Game of the Week promotion to UK players.

Available games

Over 2,680 games are available on this site, with headings like Slots, Live Casino, Game Shows, Table Games, Jackpot, Megaways, Volatile, Cash Blast, Super Wheel and Crash+Others available. I also found a few exclusive titles, like Duelz 3x1 and Ocean 777.

If you love slots, many interesting ones like I Hate Fairytales, Fluffy Too, Starburst XXXTreme and Rainbow Riches Pots of Gold are available. While there are no Slingo games, some crash games like High Flyer, Boxes and Balls Galore are available. You can also play live and table games like Adventures of Captain Blackjack and Super Stake Roulette.

User experience and interface

This casino has a fun design. The background shows a grassy field with monster rabbits hopping across it occasionally. However, what’s really great about this casino is that it changes its background to fit the holiday. 

For example, it has a chained skeleton sleeping in a dungeon as the Halloween background. A sidebar and game category buttons make navigating between your account and other important pages easy. The page has a tilt effect, but you can adjust this and the background music in your account settings.

Mobile and app compatibility

This casino doesn’t have mobile apps but offers a well-designed and optimised mobile website. The website follows the same design as the desktop, but the sidebar changes into a bottom navigation bar. Otherwise, it has the same bonuses and game selection as the desktop player experience.

VIP programs and loyalty rewards

This casino has a fantastic loyalty program combined with a duelling system. You can duel other players by choosing an avatar, duelling arena and five spells to take into battle. Press the spin button, and three cards will show whether you landed a winning combo. 

When fighting opponents, you deal 1,000 damage for every 1x your bet you win. These duels will help you unlock treasures and trophies, and you can buy spells to enhance your chance of winning against other players. There are also live tournaments against other players you can participate in.

Pros & cons of Duelz

While I love the duelling system, which feels like traditional video games, I also considered what this casino could improve. 

Diving deeper into Duelz 

Besides its unique design and systems, this casino is safe for players to use. I checked out what makes this casino excellent, besides its 2018 EGR award for Marketing and Innovation.

Licensing

SuprPlay Limited operates this casino under a UK Gambling Commission (UKGC) licence. It also employs eCOGRA’s alternative dispute resolution services to handle player complaints fairly. 

Payment methods

Multiple popular payment methods, like PayPal, Neteller, Skrill, Visa and Mastercard, are available at this casino. However, you can also use Paysafecard, Trustly, Rapid Transfer, bank transfers, and PaybyMobile. Most have a £20 minimum deposit, but a few have a £10 minimum limit.

Software providers

While this operator doesn’t list all its providers, I found a few names on the home page. These include Games Global, NetEnt, Play’n GO, Blueprint and Pragmatic Play. However, I also found other gaming studios, such as Inspired, Eyecon and Elysium Studios, by checking out the games.

Security and fairness 

The operator ensures it implements all standard security features as required by the General Data Protection Regulations. It uses firewalls and SSL encryption, among other measures. The SSL seal is in the footer, and only games from fair gaming studios are listed.

Responsible gambling measures

A decent selection of responsible gambling tools are available to players to help them control their gaming habits. These tools include deposit, loss, wager and session limits. Reality checks, timers, self-assessment, time-outs and self-exclusion are also available.

First rating: 4.7/5 stars

I love this casino’s user-friendly platform, fast withdrawals and thousands of games, along with its unique duelling, friends and trophy system. However, I would like more reload bonuses, mobile apps and accessible live chat.

Payment methods

Withdrawals can only be approved when made using your existing deposit method. If your deposit method isn’t eligible for withdrawals, you’ll need to contact support to verify a new payment method. The below withdrawal time doesn’t include the casino’s internal processing time, which isn’t stated.

FAQs

I also took the time to find out what other UK players are asking about this casino.

Is Duelz legit?

Yes, Duelz is a legit platform which SuprPlay Limited operates using a UKGC licence and eCOGRA partnership.

How can I contact customer support at Duelz?

UK players can typically contact the support team using the support email or live chat. However, at the time of writing this review, the live chat, though listed, was unavailable.

How do I reset my password at Duelz?

Press the options for “Forgot Password?” on the login page to change your Duelz account’s password.