By Kyle Comrie

Heart Bingo casino review

Heart Bingo is an online bingo and casino site that was initially launched in 2010. However, the brand’s owners, Global Media Group Services Limited, switched from its original operator, Gamesys, to BV Gaming Limited in 2021. This casino offers new players both free credit on bingo plus a generous amount of no wagering free spins, upon your first deposit.

Key information

Once BV Gaming Limited took over the casino, it relaunched under the same name a refreshed platform. Now, UK players can access the following features on the site.

What is Heart Bingo all about?

With the site’s revamp, it offers several time-limited bonuses with bingo tickets and free spins. It also lists over 2,800 casino games, ensuring players always have something to entertain themselves with.

Bonuses

New UK players must make a £10 deposit and wager it - on any bingo or slot game - within seven days of registering to receive the welcome bonus.

This bonus provides 300 bingo tickets (worth £30) plus 100 free spins (£0.10 each) on Make Me a Millionaire. There are no wagering requirements attached to the free spins but there is a 5x wagering requirement on your free bingo tickets.

Besides the welcome bonus, you can find promotions such as 'Bingo Rewards Club', 'Drops & Wins', 'Free Gold Free Wheel' and 'Pick 'n' Mix boxes'.

Available games

Over 2,800 casino games are available, some of them being exclusive Heart Bingo titles.Some of the exclusive titles available are: Gigamatch Sugar Skull, Monsterville Secrets, Heart Bingo Branded Megaways and Heart Bingo European Roulette.

However, famous titles like Double Bubble, Fluffy Favourites and Big Bass Bonanza are also available. For those pop culture fans you will also find branded titles such as The Flintstones and Ted Megaways.

The table games are listed with the live dealer games, and here you can find: Mega Fire Blaze Lucky Ball, Bet Behind Blackjack, Vikings Multifire Roulette and more.

Furthermore, there are also dedicated sections for Megaways, daily jackpots, Slingo titles and ‘new slots’ which helps you find new fun games to enjoy.

User experience and interface

This casino has a white background with red elements, as expected of a brand with ‘heart’ in its name. A collapsible menu provides fast access to all the important pages, while a header bar lets you navigate between the different game lobbies. You will also find several category filters for games, such as ‘features’, ‘themes’ and ‘suppliers’ which really helps with the overall UX of the site.

Mobile and app compatibility

The mobile apps are excellent alternatives to using the desktop website, as both the iOS and Android apps have high ratings. On mobile, the main header bar moves to the bottom for better optimisation.

App Store: 4.8/ 5 stars (6k+ reviews)

Google Play Store: 4.3/ 5 stars (1.8k+ reviews)

VIP programmes and loyalty rewards 

While some bonuses reward wagering specific amounts on games, like the ‘Bingo Rewards Club’, there is no actual VIP programme.

Diving deeper into Heart Bingo

This casino and bingo site has won several awards. It holds three winning titles from the WhichBingo Awards 2023 of 'Best Customer Service', 'Best Bingo Mobile Site' and 'Best Pragmatic Play Bingo Site'. It also has other awards, showing how reliable, high-quality and safe the platform is for UK players.

Licencing

BV Gaming Limited operates the site using a UK Gambling Commission (UKGC) licence. However, it also goes the extra mile by partnering with IBAS (International Betting Adjudication Service) to resolve disputes fairly.

Payment methods

Mastercard and Visa debit cards are the primary payment methods. However, Google Pay and Apple Pay are also available. When it comes to withdrawals, UK players can also use BACS or FastFunds.

Software providers

You might recognise a few gaming studios such as Pragmatic Play, NetEnt and Light & Wonder. However, there are also other exceptional studios available, such as Yggdrasil, Blueprint Gaming and Big Time Gaming - meaning you have access to Megaways and Jackpot King titles.

Security and fairness 

The operator implements several security measures to safeguard the platform and players. These measures include strong SSL encryption, firewalls for DDoS mitigation, anti-malware technology and Google reCAPTCHA v3. Players can also activate two-factor authentication, and eCOGRA certifies the RNG (random number generator) software is fair.

Responsible gambling measures

UK players can impose limits on their gaming habits using any of the available responsible gambling tools. These tools include deposit limits, gaming time reminders, time-outs and self-exclusion. They can also get an account overview, see their transactions or close their casino account.

FIRST rating: 4.6/5 stars

Heart Bingo offers an excellent range of games, robust security and fairness and multiple time-limited promotions. The live chat is available 24/7, and players can deposit and withdraw as low as £5. Further, their welcome offer of £30 in free bingo tickets plus 100 no wagering free spins is probably one of the best currently available within the UK online casino market. However, we would have liked to have seen some more table games, a VIP scheme and quicker withdrawal options.

Payment methods

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FAQs

Is Heart Bingo legit?

Yes, BV Gaming Limited manages the site using a UKGC licence, partners with IBAS for fair dispute resolution and uses eCOGRA to ensure game fairness.

How can I contact customer support at Heart Bingo?

A 24/7 live chat service is one way to contact the support team, though it doesn’t have an obvious button. You can find the link to the live chat in the ‘help centre’. Further, a support email is also available if you have more severe issues.

How do I reset my password at Heart Bingo?

The login page's feature, ‘forgotten password?’ will help you reset your account’s password. However, you can also sign into your account and use your ‘my account’ settings to adjust your casino account’s password.