By Lucy Wynne

HeySpin Casino Review

HeySpin is an online casino with over 2,700 games in its library. It doesn’t just feature slots either, as it also includes live casino games, arcade-style titles, as well as all of the fan favourites. HeySpin is part of the wider AG Communications Limited family and was founded in 2019. 

Key information

What is HeySpin all about? 

HeySpin is as welcoming in name as it is in nature, providing some of the biggest names in the industry all while upholding strict security and fairness measures.

Bonuses

At the time of our review, there were five promotions available for players, including a seasonal prize pool, daily spin challenges and the welcome bonus. 

While on the topic of the welcome bonus, this is a 100% match deposit bonus up to £25 plus 25 free spins on Starburst. This requires a minimum deposit of £20 and a wagering requirement of 35x, which is the industry average. You’ll have 21 days to complete the offer, although the spins will only last one day before any unused ones are removed from your account. A maximum of £100 can be won from this offer, which is much higher than other online casinos.

The daily spins challenge will give you free spins depending on how much you’ve wagered, so if you wager £100 you’ll get 10 free spins, £500 will net 25 free spins and £1,000 gives 50 free spins. This sounds steep at first, but this is to reward gameplay on the site, rather than a bonus to aim for.

Finally, if you play the ‘Game of the Week’ then you can expect extra boosts and offer while in-game.

Available games

HeySpin has a great list of games available on the site, but more so than that, it knows what players want. Rather than listing the library by A-Z, it has the fan-favourites right at the top, meaning that you’re immediately greeted by Big Bass Bonanza, Rich Wilde and the Book of Dead, Gold Blitz Extreme, The Goonies Megaways, Hyper Gold All-In, Starburst, Wolf Gold, Fluffy Favourites and Cash Volt.

In the large live casino lobby, you can expect to find popular Evolution Gaming titles like Crazy Time and Monopoly Live as well as other renowned live titles such as: Dream Catcher, 7s on Fire and MLive! from Mayfair.

User experience and interface

The HeySpin website is smooth and easy to use. While it’s responsive and rarely lags, we noticed some issues when looking for games using the search tool, but this is understandable as there are over 2,700 games on this platform.

The only thing we’d like to see improved is the games library, or more specifically, a way to filter games more efficiently. At the moment, you can only choose to filter between slots, jackpots or drops & wins. This means that it can be difficult to find the live casino or table games, unless you already know which one you want to play and can search for it directly.

Mobile and app compatibility

HeySpin might not have a phone app, but this isn’t a problem as you can access it easily through your mobile browser, whether you have an iOS or Android device. You can seamlessly play the casino games and manage your account, just as you would on a desktop PC or laptop. 

VIP programmes and loyalty rewards

There aren’t any VIP programmes or loyalty schemes active at HeySpin. 

Pros & Cons 

Diving deeper into HeySpin

Licencing

HeySpin is owned and operated by AG Communications Limited, a Malta-based company which runs almost 100 online casinos across Europe.

AG Communications is licensed and regulated by the Gambling Commission, which is one of the strictest and most well-respected gambling authorities in the industry. This means that HeySpin has to adhere to very high standards when it comes to player safety and fairness.

Payment methods

As a modern online casino, HeySpin accepts a wide range of payment methods. This means you can expect the classics, such as Visa and MasterCard, as well as more modern methods like PayPal, Skrill and Paysafecard.

Each of these methods offer instant deposits but can take up to six days for withdrawals, so check the full payment table if this is important to your experience at HeySpin. The site also accepts a range of currencies, which is a nice touch.

There is a minimum withdrawal limit of £10, but if you want to withdraw your entire balance and it’s under this limit, then you can contact HeySpin and they will come to a resolution.

Software providers

While the list of software providers at HeySpin might not be the largest in the market, the quality here is undeniable. You’ll be able to access some of the biggest games from Eyecon, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Play’n GO and Lightning Box.

There are also some smaller providers which are worth checking out too, such as Oryx, BetBet and Playzido. We always appreciate it when an online casino values variety and partners with up and coming studios, rather than just the larger names.

Security and fairness

HeySpin utilises the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely from the player to the company’s servers. As AG Communications is licensed by the UK Gambling Commission, you can expect the highest security measures to be in place here. 

Notably, if you go to the 'account' section, you can see when the last login was, as well as a list of transactions or even game sessions. While this can be used for responsible gambling, this is also a great way to monitor any unexpected activity on your account.

Responsible gambling measures

As soon as you sign up at HeySpin, you’re immediately greeted with the option to set deposit limits and reality checks. This site went from strength to strength, as its dedicated responsible gambling measures page was exceptional. 

The first thing you’ll see on the page is a questionnaire which goes over some of the biggest warning signs. If you answer ‘No’ to all of these, then the site will return an assessment of ‘No Gambling Issues - enjoy playing safely’, meanwhile, if you answer ‘Yes’ to them, then the site will urge you to call GamStop. This is a nice initiative that we’d like to see at more online casinos.

As for the rest of the page, you can expect more information on harmful gambling behaviours, organisations to reach out to, how to set deposit and time limits, as well as internet blocking software.

FIRST rating: 4.6/5 stars

HeySpin is the example of how to run an online casino well. It’s licensed by the strongest authority in the industry, it takes responsible gambling seriously and has over 3,000 games in its library. With such a wide range of payment methods, it’s accessible to a bigger audience than ever. We would’ve liked to see a higher limit on the bonus, as it’s currently capped at a £25 match deposit, but this is a minor point in the long run.  Overall, with so many games to play, including a large variety, all coming from the industry's top providers as well as a double bonus welcome offer, this is the perfect operator for all type of online casino players. 

Payment methods

FAQs

Is HeySpin casino legit?

As HeySpin is licensed by the UK Gambling Commission, you can rest assured that this casino is safe and legit to play at.

How can I contact customer support at HeySpin casino?

Certain methods, such as the live chat feature, are only available once you’ve signed up to HeySpin and created an account. Alternatively, you can email them which is accessed through a form submission page.

How do I reset my password at HeySpin casino?

If you want to reset your password at HeySpin, you just need to press ‘forgot password’ and the instructions will be sent to the email associated with your account.