By Kyle Comrie

Grosvenor Casino has a long history, with its first land-based casino built in 1970. However, the online casino opened in 2022, after the company acquired Stride Gaming in 2019 to enhance its digital offering. But does the online casino live up to the expectations that the land-based version has provided over the years?

Key information

What is Grosvenor all about?

Having been around in the industry since 1970, the Grosvenor brand is well-versed in all-things casino-based. From Slingo titles, to generous welcome bonuses, we explore what this casino has to offer new UK players.

Bonuses

When you make and wager your first deposit of £20, you will get £30 in bonus cash. Players must wager the deposit and bonus funds 30x within 30 days, and deposits using PayPal aren’t eligible. 

The operator also provides time-limited offers like a ‘2 Million Free Spins’ prize draw. Other tournaments and promotions available regularly are the ‘Drops and Wins’, ‘Spin for a Daily Reel Award’ and the ‘Ultimate Casino Championship’. ‘Super Drops’ and ‘Instant Roulette Rewards’ are also available.

Available games

We found over 2,250 casino games at this online casino, including some of the best titles around. Extremely popular slots like Immortal Romance, Book of Dead, Starburst and Age of the Gods are all available. You can also play instant titles that are growing in popularity, such as Aviator and Spaceman.

A few table games are also available, like FunFun21 as well as exclusive titles such as Sweet 16 Blackjack. Within its large live library, Grosvenor Casino provides an entire host of exclusive live dealer titles, like Grosvenor Speed Roulette. Here, you will also be able to see live and direct titles like Nottingham Roulette, where you can play online alongside land-based casino players.

User experience and interface

This casino pays extra attention to its usability, offering easily accessible navigational features like header bars. You don’t need to access a sidebar or menu; you can navigate between the different lobbies and pages using the heading buttons. The dark blue background is also easy on the eyes. The one thing we would like to see, though, is a provider filter.

Mobile and app compatibility

If you’re travelling or simply prefer playing on your phone, then mobile apps are also available. The Google Play Store has a 3.0/5 rating, while the App Store rates it at 4.2/5 stars. Whether you use the mobile app or the mobile website, the layout and design don’t change much. The header bars remain the primary form of navigation, and you can access the same bonuses and games.

App Store: 4.2/ 5 stars (12,800+ reviews)

Google Play Store: 2.9/ 5 stars (1,200+ reviews)

VIP programmes and loyalty rewards 

The VIP membership is valid for your online casino account and when you play at the land-based casino. It also gives you the chance to get a card that acts as a casino-exclusive e-wallet. 

This e-wallet provides fast-track entry into the brick-and-mortar casinos. It also lets you easily transfer funds between your online and land-based accounts, set gaming limits and give instant access to your cash.

Diving deeper into Grosvenor 

Knowing the bonuses and gaming selection aren’t the only important factors. It’s also necessary to know what security, licensing and payment methods are available…

Licencing

Rank Interactive (Gibraltar) Ltd operates the site, while the Rank Group owns it. It holds a UK Gambling Commission (UKGC) licence and partners with the International Betting Adjudication Service (IBAS) to provide the best and fairest dispute resolution possible.

Payment methods

This casino offers only a few select payment methods, but luckily, they’re all popular options. Visa and Mastercard debit cards, PayPal, Apple Pay and paysafecard are all available. 

You must also withdraw using the same payment option you used to deposit. If you can’t withdraw using the same method, the support team can aid you in withdrawing using another verified payment method.

Software providers

This casino offers games from quite a few popular providers, such as NetEnt, Games Global, Play’n GO, Pragmatic Play and Playtech. However, they don’t neglect the smaller companies that offer titles from Nailed It! Games, Alchemy Gaming and Inspired Gaming.

Security and fairness 

This platform is VeriSign secured and takes all possible technical and organisational precautions to protect player data. These safety features include SSL encryption, firewall software and more. The game providers further ensure they use certified-fair RNG in the development of their games.

Responsible gambling measures

Several responsible gaming tools are available to ensure players keep it fun and play responsibly. These include net deposit limits, reality checks, take-a-break periods and self-exclusion. You also have access to several organisations that help with problematic habits when playing, such as: GambleAware, GamStop and GamCare.

FIRST rating: 4.2/5 stars

We really like the impressive gaming selection, including exclusive titles, as well as the speedy withdrawals with a low £5 minimum, the different promotions on offer and the loyalty scheme that can also be used at Grosvenor’s land-based casinos. However, we would like to see more payment methods, a provider filter and a support email available. Still, the user-friendly casino ensures players in the UK can easily access it, no matter their device.

Payment methods

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FAQs

Is Grosvenor Casino legit?

Yes, its UKGC licence ensures that it operates legitimately in the UK, as the commission regulates it and ensures fair gaming practices.

How can I contact customer support at Grosvenor Casino?

Customer support is available through live chat and phone calls. However, the phone line is only available from 10am to 6pm, UK time, during the week and on Saturdays.

How do I reset my password at Grosvenor Casino?

On the login page, there’s a link that asks, ‘forgotten username or password?’ Then click on the word ‘password’ to reset your account’s password.