By Kyle Comrie

Jackpot City casino review

Jackpot City is a brand with over two and a half decades of history, having opened in 1998. It offers hundreds of games, with daily and weekly tournaments keeping UK players entertained. As one of the casinos managed by Betway Limited, we know it’s a trustworthy site, but is it a worthwhile one? We find out!

Key information

What is JackpotCity all about?

JackpotCity is a global brand that ensures players have a safe and entertaining platform to play on. This is no different for UK players, with almost 700 games available on the site. While this casino doesn’t offer many regular bonuses, it has a great welcome offer and several tournaments available. 

Bonuses

When new UK players sign up, they can receive a 100% matched bonus offer up to £100 plus 100 bonus spins on Jackpot City Gold Blitz. In order to claim this offer, you must deposit at least £20 to claim the matched bonus, and wager the £20 on any Games Global titles to unlock the free spins.

The offer is only valid for seven days, from when you register, and only debit card deposits are eligible. Further, while the bonus funds have 50x wagering requirements, the free spins are wager-free. Players can also participate in tournaments like the ‘£1m Mega Money Wheel’, daily Drops and Wins and the £1m roulette leaderboard.

Available games

Here you will find almost 700 games, which is a modest number compared to some of the other casinos on the UK market. Still, it’s more than enough for UK players to have an excellent time playing slots and table games. 

You can try out some newly released slots, in a dedicated section, such as Bonanza Rush Express, Furs Gone Wild and Big Scary Fortune. You can also find a few classic RNG table games, like Volcano Roulette Multiball and ReDeal Blackjack. 

However, if you prefer a bit more of a thrill with live dealer titles, then options like Live Bellagio Baccarat and Live Monopoly are also available.

User experience and interface

This casino’s site is very user-friendly, likely due to its experience in the industry. It offers a top header bar to navigate between the game lobbies and support. It also has a secondary header bar to list different game types and the provider filter. However, there aren’t any other filters besides the provider and game-type buttons.

Mobile and app compatibility

Mobile users in the UK will be happy to hear that there are mobile apps for iOS and Android users. For the app and mobile website, the primary header buttons for ‘promotions’, ‘contact’ and ‘find games’ move to the bottom of the screen.

App Store: 2.6/5 stars (10+ reviews)

Google Play Store: 4.6/ 5 stars (1.7k+ reviews)

VIP programmes and loyalty rewards 

This casino didn’t have a loyalty scheme for UK players at the time of writing this review.

Pros & cons of JackpotCity

Diving deeper into JackpotCity

While this brand has been around since 1998, it’s important to ensure it uses the current safety features and payment methods, so we evaluate.

Licencing

Betway Limited operates the casino under a UK Gambling Commission (UKGC) licence to ensure its legitimacy. It also partners with eCOGRA, using its fair testing technology to ensure games are not rigged.

Payment methods

Debit cards like Visa, Mastercard and Maestro are the most popular payment methods, especially if you want to claim bonuses. PayPal, Neteller, Skrill and Rapid Transfer are also available. While the minimum withdrawal is £5, you can withdraw lower in specific circumstances by contacting customer support. However, it will incur a £1 fee.

Software providers

This casino doesn’t list a wide variety of providers, though you can still play games from popular ones like Games Global, Pragmatic Play, Playtech and Evolution Gaming. You also have access to smaller yet no less excellent gaming studios, such as Eyecon, 1x2 Gaming, Hacksaw Gaming and Gaming Realms.

Security and fairness 

SSL encryption, firewall software and other security measures like pseudonymisation and anonymisation are used to keep player data protected. Further, information is only shared with the required parties, and employees are trained in how to ensure the utmost confidentiality. 

Responsible gambling measures

Players from the UK can control their gaming habits using responsible gaming tools like: deposit limits, session reminders, take-a-break periods and self-exclusion. You can also view your activity statement or contact one of the organisations the operator lists in the footer; if needed.

FIRST rating: 3.9/5 stars

We love the wager-free spins in the welcome bonus and its user-friendly mobile app for Android users. Minimum withdrawals being just £5 is also a big positive to this casino, however we would definitely like to see more games, providers and promotions available - to match its competitors in the UK market - and the live chat should be available 24/7 with a more visible button. Despite having some improvements to be made, the welcome bonus is definitely one worth taking.

Payment methods

Searching for the best places to play? Explore the best gambling sites UK.

Discover a similar experience in our review of Kong Casino.

FAQs

Is JackpotCity legit?

Yes, Betway Limited operates this casino using a UKGC licence and partners with eCOGRA; to ensure that games on-site are fair.

How can I contact customer support at JackpotCity?

Customer support is available using a live chat, but I couldn’t find a support email other than the dedicated complaints email. The live chat is only available between 9am and 12am (GMT+2).

How do I reset my password at JackpotCity?

On the login page, UK players will find a link ‘forgot password?’ that they can use to reset their account’s password. It’ll send an email with the reset link.