Neptune Play Casino Review UK | 100% up to £100
- Extensive game collection including 170+ live casino games
- Multiple payment options
- 24/7 customer support
- Extensive game collection including 170+ live casino games
- Multiple payment options
- 24/7 customer support
By Kyle Comrie
Neptune Play Casino Review
Neptune Play offers online casino games and sports betting under the management of Aspire Global International Ltd. The casino is UKGC-licensed, is home to over 2,600 games and offers the top slots and live dealer games in the UK market.
Key information
| Link to site | https://www.neptuneplay.com/ |
| Welcome bonus | 100% deposit match up to £100 |
| Founded | 2020 |
| Licence | UK Gambling Commission |
| Software | 1x2 Network, Ainsworth, Aspire Global, Atomic Slot Lab, Authentic, Bally, Wulff, Betixon, Bluberi, Blueprint Gaming, Booming Games, BtoBet, Evolution Gaming, Eyecon, G.Games, Games Global, Gaming Realms, Greentube, Hacksaw Gaming, IGT, Indigo Magic, Inspired Gaming, iSoftBet, Lightning Box, NetEnt, NextGen Gaming, Oryx, Play’n GO, Playson, Playzido, Pragmatic Play, Quickspin, Realistic Games, Red Tiger Gaming, RedRake, Ruby Play, Skillzzgaming, Skywind, Slotmill, SpinBerry, Spinomenal, Spribe, StakeLogic, Synot, Wazdan, Wizard Games, Yggdrasil |
| Games offered | Slots, blackjack, poker, roulette, baccarat, sic bo, live casino |
| Payout time | 1-6 working days |
| Customer support options | Email, live chat, contact form |
| Owner | AG Communications Limited |
| Payout rate | N/A |
| Banking options | Visa, Mastercard, bank transfer, Trustly, PayPal, AstroPay, MuchBetter, Skrill, Paysafecard |
| Mobile app? | No |
| FIRST rating | 3.9/5 stars |
What is Neptune Play casino all about?
Neptune Play aims to provide a solid betting experience through its various offerings. This casino also operates as a dual platform, providing sports betting options too, giving you everything you need in one place.
Bonuses
For new customers, Neptune Play offers a 100% deposit match of up to £100 as a welcome bonus. When you make a first deposit of £10 or more, you’ll receive the same back as a deposit match - up to a maximum of £100. The bonus amount you’ve received must be wagered 40x before you can withdraw any winnings and this bonus must be used within one day of being credited to your account.
The welcome bonus is only eligible to claim on your first deposit. Fortunately, Neptune Play offers other bonuses for players who have spent their welcome bonus. These include a live casino weekend cashback and a weekly deposit with a free spins bonus.
Available games
Neptune Play features thousands of slots and a strong live dealer library too. The casino boasts an extensive slot collection from top providers like NetEnt, Games Global, and Pragmatic Play. You’ll also find jackpots, Megaways, and drops & wins slots in the casino section.
If you prefer to play RNG table games, you will be out of luck as Neptune Play only provides live versions. However, the live casino section is strong - holding 170+ titles - and it also holds top titles like Infinite Blackjack and Classic Auto Roulette.
You will also find plenty of poker, baccarat, game show and Sic Bo variations here too.
| Games | Number of Titles |
| Slots | 2,300+ |
| Roulette | 60+ |
| Blackjack | 65+ |
| Live casino | 170+ |
| Other games | 35+ |
User experience and interface
Neptune Play keeps things simple with a clean black and blue design and the game icons are large enough to give you a glimpse of what the actual game is about; instead of being microscopic like other operators' game images. The casino and live casino sections separate their games by category, so you can browse the slots by their features such as Megaways or jackpots. Meanwhile, the live casino section separates its games type such as game shows, blackjack, poker, baccarat & sic bo.
Mobile and app compatibility
Neptune Play doesn’t offer an app for mobile users. However, the casino site is well-optimised for mobile browsers. Accessing the casino through the mobile browser allows you to enjoy all the casino’s offerings on the go. You can also make deposits and withdrawals through your mobile device with ease.
VIP programmes and loyalty rewards
Neptune Play currently doesn’t have a loyalty or VIP programme for UK players.
Pros & Cons of Neptune Play
| Pros | Cons |
| Extensive game collection, including 170+ live casino games | No VIP programme |
| Lots of reputable providers on-site | No RNG table games |
| Well-optimised for mobile browsers | 40x wagering requirements and only one day to use the bonus |
| Multiple payment options | |
| 24/7 customer support |
Diving deeper into Neptune Play casino
As well as a solid selection of games being in their offering, Neptune Play also harbours other elements, such as trusted providers and a variety of payment methods, which make it one of the top choices for iGaming in the UK.
Licencing
Neptune Play operates under AG Communications Limited, a Malta-based company. AG Communications Limited holds a licence and is regulated by the UK Gambling Commission. This online casino also holds a licence from the Malta Gaming Authority (MGA).
Payment methods
The payment methods you can use to make deposits or withdrawals on the casino site are major providers that many use daily. These include traditional methods like bank cards and transfers. If you’d instead use an e-wallet, Neptune Play accepts a variety of them, alongside prepaid cards and Paysafecard, for players who are looking for extra safety.
Software providers
With Neptune Play's extensive game collection, the operator works with many reputable providers. You will spot many top names, like Games Global and Pragmatic Play, ensuring you will be able to access some of the most popular slot titles in the industry. Most of the games in the live casino section are from Evolution Gaming, but you’ll also find some titles from other developers like Authentic Gaming, Skywind, and Games Global.
Security and fairness
To ensure you’re safe, Neptune Play encrypts all the information their users store on the site. The website uses the latest 128-bit SSL (Secure Socket Layer) encryption to protect data transfers across the website. The online casino is also protected by an up-to-date firewall.
For handling complaints, Neptune Play users can use the appointed dispute resolution service to escalate dissatisfactory complaints. AG Communications Ltd. is also registered with IBAS (Independent Betting Adjudication Service), a site that you can contact when Neptune Play is unable to give you a satisfactory complaint resolution.
Additionally, to make sure that the games you are playing are fair, this online casino also partners with iTech labs which monitors the integrity of the games on site, to certify that they are a game of chance and aren’t rigged.
Responsible gambling measures
Neptune Play offers a variety of responsible gambling measures such as: deposit limits, reality checks, play limits, time-outs and self exclusion tools. Additionally, they are also partnered with responsible gambling charities: GamStop, GamCare and BeGambleAware.
FIRST rating: 3.9/5 stars
The casino site offers an extensive gaming collection and multiple game options for all types of players. It’s also easy to make transactions on the site with the amount of popular payment methods it provides. However, the lack of RNG table games, a loyalty scheme and mobile apps might put some players off.
Payment methods
| Payment method | Available on deposits | Min. deposit | Available on withdrawals | Min. withdrawal | Withdrawal time |
| Visa | ✅ | £10 | ✅ | £10 | 0-6 business days |
| Mastercard | ✅ | £10 | ✅ | £10 | 0-6 business days |
| Bank transfer | ✅ | £10 | ✅ | £10 | 2-6 business days |
| Trustly | ✅ | £10 | ✅ | £10 | 0-4 business days |
| PayPal | ✅ | £10 | ✅ | £10 | 0-2 business days |
| AstroPay | ✅ | £10 | ✅ | £10 | 3 business days |
| MuchBetter | ✅ | £10 | ✅ | £10 | 0-2 business days |
| Skrill | ✅ | £10 | ✅ | £10 | 0-2 business days |
| Paysafecard | ✅ | £10 | ❌ | £10 | N/A |
FAQs
Is Neptune Play casino legit?
Neptune Play is a legitimate casino with a UKGC licence.
How can I contact customer support at Neptune Play casino?
Click the ‘contact us’ button at the bottom of the website which will direct you to the contact form or the support email. To use the live chat, log in first and click the ‘chat with us’ button.
How do I reset my password at Neptune Play casino?
If you’re already logged in, go to ‘my account’ and click the ‘change password’ button. If you want to reset your password, click the ‘forgot password’ button on the log-in page and follow the steps.