Plaza Royal Casino Review

Plaza Royal Casino is a Marketplay-owned brand established in 2020. This platform delivers over 3,100 casino games to players in the UK and keeps the gaming experience exciting by offering regular promotions like its ‘Daily Spin Frenzy’ and its incredible welcome offer of bonus cash and free spins.

Key information

Link to site	https://www.plazaroyal.com/uk/
Welcome bonus	Up to £200 + 100 free spins
Founded	2020
Licence	United Kingdom Gambling Commission
Software	Spinberry, Play’n GO, Pragmatic Play, Red Tiger Gaming, Infinity Dragon Studios, Yggdrasil, Synot, Oros Gaming, Greentube, NetEnt, Hacksaw Gaming, Neon Valley Studios, Wizard Games, Wazdan, Inspired Gaming, Booming Games, Spinomenal, Ruby Play, iSoftBet, Snowborn, SpinPlay, Games Global, Evolution, Blueprint Gaming, Pariplay, Skywind, MLive!
Games offered	Slots, table games, live casino, bingo, Slingo
Payout time	Instant to six days
Customer support options	Email, live chat
Owner	Marketplay Ltd
Payout rate	96%
Banking options	Visa, Mastercard, PayPal, Trustly, MuchBetter, Skrill, Paysafecard, bank transfer
Mobile app?	Yes
FIRST rating	4.2/5 stars

What is Plaza Royal Casino all about?

This casino has a user-friendly interface, with a dark blue design and a white-grey menu on the side. UK players can claim more than just the stacked welcome bonus; there are also game of the week and free spins promotions available too, read on to find out more.

Bonuses

The first bonus new players can claim is the stacked welcome matched deposit offer. On your first deposit - of a minimum of £10 - you will get a 100% deposit offer up to £50 and 20 free spins on Starburst.

The second and third £20 deposits will each give a 50% bonus of up to £75 and 40 free spins on Rich Wilde and the Book of Dead and Legacy of Dead, respectively. You have 21 days to complete the 35x wagering requirements.

Besides the welcome bonuses, there are also other promotions available. The ‘Daily Spins Frenzy’ gives you between 10 and 50 free spins if you wager £100 to £1,000. There are also exclusive bonuses available if you play the ‘Game of the Week’ slot.

Available games

Over 3,100 casino games are available on this site, with exceptional providers like NetEnt, Games Global and Play’n GO offering many titles. The gaming lobby lets you navigate between headings like ‘new’, ‘slots’, ‘drops & wins’, ‘jackpots’ and ‘all games’.

New games like Zombie Destroyers, Moon Spell and Spinberry Stepper were available at the time of review; and you can also play some older classic slots like Fire Joker.

For fans of live casino, you will be happy to note that the Evolution Gaming library is available in the live casino lobby, within the 230+ live dealer games, with Blackjack Party and Lightning Storm being just a few of the games available.

Games	Number of Titles
Slots	2,800+
Roulette	35+
Blackjack	70+
Live casino	230+
Other games	50+

User experience and interface

The casino has a relatively user-friendly interface, but there are a few areas that could be improved. The terms and conditions are available in a pop-up menu in two columns. However, on mobile, the menu only scrolls up and down, not sideways, so half of the terms aren’t readable. We would suggest you play at this casino on a desktop.

Besides this small issue, the platform is intuitive to navigate and most information is available in the FAQs or footer links.

Mobile and app compatibility

While there’s no iOS app, the Android app is available on the Google Play Store. It doesn’t list a rating but boasts over 10k downloads. For iOS users, the mobile website is always available, but at the time of writing there is no app. The mobile website moves the header bar navigation and menu to the bottom, ensuring you can easily access them.

VIP programmes and loyalty rewards

Unfortunately, at the time of writing this review, the casino didn’t have a VIP programme.

Pros & cons of Plaza Royal Casino

Pros	Cons
Over 3,100 games	No iOS app
Stacked welcome bonus	Tricky navigation at times
Multiple popular payment methods	Could use a few filters in gaming lobby
Some fast and instant withdrawals
Android app is available

Diving deeper into Plaza Royal Casino

While its operator, AG Communications Limited, is a well-known company, it’s still good to see what this specific platform offers.

Licencing

AG Communications Limited operates the site using both a UK Gambling Commission (UKGC) and Malta Gaming Authority (MGA) licence. To handle disputes and increase customer satisfaction, it partners with the International Betting Adjudication Service (IBAS), an alternative dispute resolution service.

Payment methods

Like most casinos managed by this operator, multiple excellent payment methods are available. You can deposit using Visa, Mastercard, bank transfer, Trustly, MuchBetter, PayPal, Skrill and Paysafecard.

Software providers

Names you might recognise in this library are Games Global, Pragmatic Play, Play’n GO and NetEnt. However, other providers available that might not be as widely renowned but still exert excellence are Oros Gaming, Wizard Games and Greentube. Most of the live gaming lobby is provided by Evolution Gaming, the main provider you want to see when it comes to live dealer titles.

Security and fairness

This operator uses 128-bit SSL encryption and has highly secure facilities to store payment details and other data. It has a secure network with firewall systems, encrypted communication and external/internal audit tests.

The operator also cooperates with the UKGC to ensure the games are fair and the RNG software is certified. Furthermore, games at this casino are also tested by iTech Labs.

Responsible gambling measures

You have multiple responsible gambling tools at your disposal, from the deposit limits to the daily, weekly and monthly play limits. If you need an enforced break from the casino, you can use cool-off periods for 24 hours to six-week periods. The other option is to self-exclude for between six months and five years. Additionally, this online casino is also partnered with various responsible gambling charities such as: BeGambleAware, GamCare and GamStop.

FIRST rating: 4.2/5 stars

From its 24/7 customer support to its 3,100+ games, this online casino is definitely one of the best on the market and it has a competitive welcome offer to match. With this being a Marketplay Ltd casino, you can expect to see lots of payment methods as options, but the potential lengthy withdrawal times (up to six days) could be off-putting for some players. Overall, there is plenty going on at this casino, including a bit of something for everyone!

Payment methods

The casino has a £10 minimum withdrawal, though you can withdraw less than that if you’re cashing out your entire balance.

Payment method	Deposits	Min. deposit	Withdraw	Min. withdrawal	Withdrawal time
Visa	✅	£10	✅	£10	0-6 business days
Mastercard	✅	£10	✅	£10	0-6 business days
PayPal	✅	£10	✅	£10	0-2 business days
Trustly	✅	£10	✅	£10	0-4 business days
Skrill	✅	£10	✅	£10	0-2 business days
MuchBetter	✅	£10	✅	£10	0-2 business days
Paysafecard	✅	£10	❌	N/A	N/A
Bank transfer	✅	£10	✅	£10	2-6 business days

FAQs

Is Plaza Royal Casino legit?

Yes, Marketplay Ltd, the owner, is a legitimate company that owns several casinos. The operator, AG Communications Limited, is also a well-known name in the iGaming world and has both a UKGC and MGA licence.

How can I contact customer support at Plaza Royal Casino?

Live chat and a support email are available 24/7. While the support email might have response times of up to 48 hours, the live chat will provide help within seconds.

How do I reset my password at Plaza Royal Casino?

If you simply want to update your password, you can use the setting in your profile to change it. However, if you’ve forgotten it, use the link on the login page that reads ‘forgot password’.