Geoff Banks bookmaker review

By James Walters

Geoff Banks, who is the son of ex-bookmaker John Banks, took over his father's company in 1998 and in 2019 their online sportsbook was founded. They offer a viable alternative to leading brands by delivering outstanding value, continuous evolution and exceptional customer service. Let's delve a little deeper, to discover what’s on offer!

Key information

What are Geoff Banks all about?

Bonuses

Geoff Banks don’t have a normal welcome offer, they instead offer a new account rebate feature. They will return 10 per cent of any losses (up to £500) in the first month of the account being opened. Refunds are in cash, not free bets and can be withdrawn. To qualify, you must have 10 settled bets on your account. It’s a new idea but one that offers a different spin on the regular industry offers. 

Available sports

The available sports on offer with Geoff Banks is quite limited compared to rival bookmakers. They have the big sports covered including football, horse racing and tennis, however, they don’t have markets on niche sports.

Their football coverage is fairly average and you cannot create bet builders, which is a negative for most bettors. They have the main team markets including goals, and on certain matches offer cards and corners betting but the only individual player markets they offer are goalscorer odds. There aren’t any player fouls or shots on target markets.

Their horse racing section is solid enough and the betting verdicts from racing experts Timeform is helpful, however, there is once again a lack of markets. You can only back the winner of the race. There aren't any place markets or forecast and tricast options.

Geoff Banks are also behind their rivals as they don’t offer in-play betting and don’t cover esports. However, they do offer markets on virtual horse racing and greyhounds if that’s what you’re after. 

American sports are covered by markets on the NFL, MLB and NBA but there isn’t a bet builder option for bettors. It puts them behind other bookmakers as almost every major sportsbook offers a variation of bet builders.

User experience and interface

They don’t offer a myriad of markets but the user experience on Geoff Banks is solid. The site, which has a black, grey and gold colour scheme, is slick and easy to use. They’ve kept it simple and it works.

For some reason, they’ve opted not to have a search bar on their site, but it could be linked to them offering a limited amount of sports and markets.

When you visit their homepage, you’re greeted with a live stream option for Racing TV, which shows live horse racing. You can click to hide the stream if you’re not interested.

Below that is the next horse races going off, then it’s their ‘highlights’ section. It shows the main upcoming events for numerous sports and they have football selected as the first option but you can change it to tennis, golf, cricket and more.

Mobile and app compatibility

Geoff Banks’s desktop and mobile sites are the same apart from the list of sports moving. They’re on the left on the screen on desktop but top of the site on mobile. The mobile version also has gold logos for each sport which looks much better than on desktop.

Their mobile site has tabs to home, sports, betslip, transactions and account at the bottom of the page.

Their app, which is available on iOS, Android and Google Play, is identical to their mobile site. The app has an average rating of 3.8/5 (65 reviews) on the Apple App Store and 4.4/5 (49 reviews) on the Google Play Store.

Apple App Store: 3.8/5 (65 reviews)
Google Play Store: 4.4/5 (49 reviews)

VIP programmes and loyalty rewards

Geoff Banks don’t have a loyalty programme for customers, which again puts them behind their rivals.

They have a couple of promotions including their 'first 10 refund' on football and their ‘first past the post' offer on horse racing.

The former, which is for the Premier League and the Champions League, will see your stake refunded as cash if your selection scores first before the 10th minute and goes on to lose. The maximum refund is up to £50. 

The latter sees bettors get paid out as winners if their horse racing selection loses the race following a stewards enquiry. The offer is valid on win and each-way singles only. 

Pros and cons of Geoff Banks

Diving deeper into Geoff Banks

Licensing

Geoff Banks is regulated by the British Gambling Commission and they’re owned by GB Sports Advisors Limited. They are also IBAS (Independent Betting Adjudication Service) approved which boosts their reputation.

Payment methods

Geoff Banks’s deposit and withdrawal options are very limited. You can deposit money into your account using Visa, Mastercard and PayPal. The minimum deposit is £10 for all methods but you can’t deposit money into your betting account with a credit card. Their withdrawal options are the same and the minimum withdrawal is £10.

Security and fairness

Geoff Banks states they strive to protect your information and their services from unauthorised access. They have a 'contact details’ tab at the bottom of their site which gives you their email, phone number and postal address. However, they don’t offer a live chat service and they also don’t have a FAQs section, unlike most other bookmakers.

Responsible gambling measures

Geoff Banks’s responsible gambling tools are clear on their site. They have a tab at the bottom of their homepage which has links to GamStop, the Gambling Commission and IBAS. You can also see their tools which include taking a break, setting deposit limits, self-exclusion and account closure.

FIRST rating

3.9/5 stars

Payment methods

FAQs

Is Geoff Banks legit?

Yes, Geoff Banks is a legitimate company. They had been around for over 20 years before creating their online sportsbook in 2019. They are regulated by the UK Gambling Commission and they are IBAS approved.

How can I contact customer support at Geoff Banks?

Geoff Banks don’t offer a customer service live chat but they have an email, phone number and postal address available on their site. Their email is [email protected] and their phone number is (+44) 01344 873334.

How do I reset my password at Geoff Banks?

To change your password on Geoff Banks, click on your icon on the top right of your screen on mobile. Under the ‘my account’ section is a ‘change password’ option. Click on that and enter your current and new password. Simple!

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