21LuckyBet casino review

By Dominic Field

ProgressPlay added 21LuckyBet to its online casino portfolio in 2022. Since then, it’s expanded to 4,000 games, including a comprehensive live dealer section.

The casino, which is licensed to operate by the UK Gambling Commission, also provides same-day withdrawals and a healthy £200 casino welcome bonus.

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Key information

What is 21LuckyBet all about?

21LuckyBet is one of several ProgressPlay online casinos carrying the same message on their “About Us” page. It states the operator’s ambition to create a “safe, fun, fair, regulated and secure” environment, promising “quality entertainment”.

It looks like they’re sticking to the plan. 21LuckyBet operates under a UK Gambling Commission license, ensuring fair play and safety. While 4,000 games from 60 of the gambling industry’s top providers certainly ticks the “quality entertainment” box.

Bonuses

Kick your 21LuckyBet adventure off in style with an impressive two-part welcome bonus. 

First, secure a 100% deposit match worth up to £200 – considerably more than most UK-licensed casinos. Then bank 20 free spins on the Play’n GO classic Book of Dead.

Keep the 50x wagering requirement in mind – this applies to all bonuses, including free spins winnings. You’ll have 30 days to clear it.

Alongside the generous signup offer, there are several interesting deals for regular players, for example:

• Mystery Box. Open the box to reveal a hidden prize of up to 100 free spins. Deposit £20 using promo code MBOX to qualify. 
• Monthly promotions. New reload bonuses every month. There are currently 12 options promising £750 and 360 free spins.
• Reel Legends. Take part in selected slots, climb the leaderboard and aim for the £1,500 top prize.
• Wheel of Spins. Earn up to 500 free spins from a £20 deposit by spinning the wheel. Available Wednesday, Friday, Saturday and Sunday.

Available games

With around 4,000 games, you won’t be short of things to do. Most are some of the best online slots – roughly 3,600 of them – though you’ll also find nearly 100 RNG table games.

Some of the industry’s most creative studios contribute their products, such as award-winning developers Play’n GO, Red Tiger Gaming and Hacksaw Gaming.

Among the slots library is a selection of jackpot games, including Playtech’s Fire Blaze series. 

That supplier is also partly responsible for powering the live casino at 21LuckyBet, alongside Evolution. Both companies combine to provide over 150 live dealer tables and gameshows, streamed in high definition. 

Be sure to check out the “Casual” section, too. There you’ll find a collection of rapid-fire products like scratch cards and crash games. My favourite, though, is the arcade game Rock Paper Scissors DRAW!

User experience and interface

The 21LuckyBet user experience is generally pretty good. It’s possible to create an account in less than two minutes, while the traditional left-hand navigation menu is quite familiar.

However, I do have one small gripe about the user interface – the lack of filters and categories in the casino lobby. With thousands of games to choose from, I need more assistance than the basic “Casino”, “Live” and “Slots” tabs.

You can rely on the search bar to some extent – type “Megaways” to reveal 127 such options, for instance. But that’s no good if you’re looking for bonus buy games, high volatility slots or titles from a specific theme. 

Mobile and app compatibility

21LuckyBet doesn’t provide users with a native mobile app for Android or iOS devices. However, that’s made no difference to my experience, thanks to a well-designed website.

Like all modern online casinos, the responsive site automatically detects your screen size and optimises the display accordingly. Whether you’re on a smartphone or tablet, you’ll get the best possible experience.

VIP programmes and loyalty rewards

There’s a basic six-tier rewards program at 21LuckyBet. 

Collect points by completing simple missions, such as making deposits, placing bets and playing games from specific providers. 

As you rise through the ranks, the rewards become increasingly valuable. Check your progress by clicking the trophy icon at the top of the screen, or use the link in the left-hand menu.

Pros & cons of 21LuckyBet casino

Diving deeper into 21LuckyBet

Licencing

ProgressPlay Limited is permitted to operate all of its UK casinos, including 21LuckyBet, by the Gambling Commission. Its remote license number is 039335-R-319313-020.

They also possess a license (MGA/B2C/231/2012) from the Malta Gaming Authority, one of the world’s strictest regulators. This illustrates the strength of the company’s reputation within the industry.

Payment methods

We’re spoiled for choice when it comes to payment methods, with debit cards, bank transfers and e-wallets galore. You can even pay by mobile, thanks to an integration with Fonix.

There are no fees when depositing and the minimum amount is just £10.

Withdrawals are equally straightforward, almost always processed in less than 24 hours – that means same-day payouts when using options like PayPal or Neteller. 

The minimum withdrawal limit of £5 is also very low – great for casual punters. 

However, there is a black mark against its name – it’ll cost you 1% or £3 to withdraw,  whichever is greater. That’s a shame.

Software providers

Over 60 leading providers are represented in the 21LuckyBet library. 

Pragmatic Play, Microgaming and NetEnt are among the biggest slots suppliers. Dozens of smaller studios can also be found, whose creations are just as innovative and entertaining. Look out for PearFiction Studios and Fortune Factory in particular. 

The live casino is powered by Playtech and Evolution, ensuring the best dealers and highest quality streams. You’ll have access to the full portfolio of games from both providers.

Security and fairness

21LuckyBet promises the use of “the latest encryption and protection technologies”, though it doesn’t specify exactly what. 

Still, as a ProgressPlay site, we can take it at face value. This trustworthy operator, licensed by the UK Gambling Commission, has been running casinos for well over  a decade. 

Its partners are many of the biggest and most well-respected game providers in the industry. They all employ honest and unbiased testing agencies, such as GLI, to ensure their games are truly random. 

Multi-factor authentication isn’t an option, but a strict identity verification process helps protect you from fraud. It also keeps underage players away, as well as those who’ve self-excluded.

Responsible gambling measures

A strong selection of player protection tools is accessible via the “Play Responsibly” link under “Account” in the main menu. These include daily, weekly and monthly limits on deposits, wagers and losses.

Other options include reality checks, automated session expiry and temporary timeouts of up to 42 days.

As you’d expect from a licensed UK casino, 21LuckyBet is fully integrated with GAMSTOP. However, you can also apply a site-specific self-exclusion, if you’re struggling to stay in control.

FIRST rating: 4.7/5 stars

ProgressPlay casinos often share similar features, and that’s certainly true of 21LuckyBet. The look and feel is almost identical to Casinomite, for instance. However, the generous welcome bonus helps this particular brand stand out from the crowd.

Like all ProgressPlay sites, you can expect ultra-fast withdrawals via a strong selection of payment methods. The 1% processing fee is a major negative, though, and this prevents 21LuckyBet from achieving full marks.

I also feel the addition of a proper mobile app, a few more games and some lobby interface tweaks would help it achieve perfection. Still, as things stand, 21LuckyBet is already an excellent casino – one that’s definitely worth checking out.

Payment methods

FAQs

Is 21LuckyBet legit?

Yes. 21LuckyBet is a completely legitimate casino, licensed by the UK Gambling Commission (account number 39335) and the Malta Gaming Authority (MGA/B2C/231/2012). It’s run by ProgressPlay Limited, a well-respected casino operator.

How can I contact customer support at 21LuckyBet?

The “Support” option in the main navigation tree opens a searchable Help Center, plus a speech bubble in the bottom corner. Click this and ask the resulting chatbot to connect you to a human. The service operates 24/7.

How do I reset my password at 21LuckyBet casino?

Visit the home page to reset your password. Click the “Login” button first, then use the “Forgot your password?” link. Enter your registered email address and you’ll receive further instructions to your inbox.