By Wayne Goodchild

Jackpotjoy is an online casino that opened in 2002 and has over 20 years of experience. The operator is enthusiastic about providing UK players with hundreds of games, excellent bingo titles as well as a fun loyalty scheme and exciting offers to match.

Key information

What is Jackpotjoy all about?

Whether you’re crazy about bingo or are just looking for a decent UK casino site, Jackpotjoy has a lot to offer and its bonus welcome is one that is sure to turn heads!

Bonuses

New UK players have two welcome bonus options to choose from. The first one is 70 no wagering free spins, worth £0.20 each, for the slot Double Bubble. The second option is 50 free bingo tickets, eligible for several bingo games. 

For both of these offers, players must deposit and wager a minimum of £10. They also have 30 days to wager the £10 to receive these offers. However, you can only pick one offer as welcome bonuses are reserved for your first deposit.

A few other promotions are available, like the Signature Blackjack Cashback and exclusive offers you get when you follow the brand’s social media.

Available games

This casino offers over 650 casino titles for UK players, with a focus on slots. However, we also found a few table games with roulette, craps, baccarat, blackjack and poker options. Besides the bingo titles this brand is known for, players can also find Slingo games and scratchcards  available too.

As for slots, you will find popular titles such as 9 Pots of Gold and 10,001 Nights: Daily Jackpots. Additionally, you will also find new titles like King of the Catch and Big Piggy Bank. 

Despite the live casino being rather small, holding just 35 titles, in it you will find exclusive titles such as Jackpotjoy Live Roulette.

User experience and interface

The website is user-friendly for the most part, but there are a few navigational elements we would have liked to see added. While you can intuitively navigate between the different games using the header bar, there’s no menu. Once you sign in, you’ll have access to your account menu, but it would be good to see a dedicated button for the promotions page. 

Mobile and app compatibility

This casino links to iOS and Android apps, which are available in their respective stores. If you prefer to use the mobile website, you’ll find it’s largely the same. The login buttons and account access move to the bottom of the mobile screen, but otherwise, there are not many changes.

App Store: 4.7/ 5 stars (23k+ reviews)

Google Play Store: 4.6/5 stars (100k+ downloads)

VIP programmes and loyalty rewards 

The loyalty scheme allows players to earn joy points as they play. For every £5 you win on bingo, or £20 you win on other casino games (excluding Craps), you receive one ‘Joy Point’. You’re able to convert Joy Points to cash, with each point equal to £0.01. Joy Points become void if you haven’t converted them after 90 days.

Additionally, there are also free prizes to be won on Jackpotjoy’s ‘free games’ once you have made a minimum deposit of £10 on the site.

Diving deeper into Jackpotjoy

As well as looking into the games and offers available, we look further into the licencing and security of the casino to make sure players are in safe hands.

Licencing

While Bally’s Corporation owns the brand, Gamesys Operations Limited operates it using a UK Gambling Commission (UKGC) licence. The brand is also an award-winning one. You’ll see it has multiple EGR Awards for Operator of the Year, as well as being named the Best Proprietary Software Bingo Site in 2023 by BingoPort.

Payment methods

We only found four payment options available at this casino. You can use Visa, Mastercard and Apple Pay to make a deposit. Withdrawals are possible via Visa, Mastercard and bank transfer. As the casino uses a closed-loop system, if you deposit with Apple Pay, you’ll have to withdraw using bank transfer after verifying it.

Software providers

There’s no provider filter available, but you will find games from the likes of: Games Global, NetEnt, Pragmatic Play and Play’n GO. However, other, lesser-known but worthwhile providers are also available, such as Reel Time Gaming, Roxor Games and Indigo Magic.

Security and fairness 

The casino has comprehensive security systems in place, with SSL encryption and firewalls protecting your data. It holds certification for ISO 27001 to ensure its security. It also partners with eCOGRA, an independent testing agency, to provide the games using certified fair random number generator software and for its alternative dispute resolution service.

Responsible gambling measures

While not all the possible responsible gaming tools are available, you can use deposit limits and session reminders to manage your gaming habits. There are also cool-off periods and self-exclusion if you need to take a break from the casino.

FIRST rating: 4.2/5 stars

With a strong welcome offer, of 70 free spins with no wagering requirement or 50 free bingo tickets, hundreds of games with lots of variety, 24/7 customer support and mobile-friendly site; Jackpotjoy is  a solid casino. However, we would like to see more games and payment methods available to help provide more diversity to UK players.

Payment methods

Looking for more options? Check out our guide to the best online gambling sites.

You might also enjoy our review of Ladbrokes.

FAQs

Is Jackpotjoy legit?

Yes, Gamesys Operations Limited operates it using its UKGC licence, and eCOGRA ensures it uses certified-fair RNG.

How can I contact customer support at Jackpotjoy?

You can use the support email or live chat available in the ‘contact us’ section. The live chat is a 24/7 service, while support agents can take longer to respond to emails.

How do I reset my password at Jackpotjoy?

You can use the ‘forgot login details?’ button on the login page. You must add your registered email and birth date and then use the ‘reset password’ link in the casino’s email.