PlayFrank Casino Review UK | Up to £100 + 50 FS

By Lucy Wynne

PlayFrank Casino Review

PlayFrank is a simple online casino with a strong focus on slots and live game show titles. Founded in 2013, it’s part of the AG Communications family and features over 2,600 games on the site.

Key information

What is PlayFrank all about? 

Frankly speaking, PlayFrank is a top UK online casino that offers a mix of slots and live casino games on its platform, with over 2,600 titles available..

Bonuses

As soon as you enter the PlayFrank website, you’ll be greeted with a welcome bonus of 100% deposit match up to £100 plus 50 free spins on NetEnt’s Starburst. To claim this offer you will need to deposit a minimum of £20 and the wagering requirements attached to this bonus are 35x; which is the industry average for this kind of offer. 

 The bonus spins expire after 24 hours and bonus cash expires after 21 days.

Deposits made through Skill or Neteller won’t be eligible for this offer.

The promotions don’t stop there, though. In fact, there’s a different promotion for every day of the week at PlayFrank, which means that the bonuses never stop coming. Each of them require different deposits or other requirements to unlock them, but there are offers from Monday through to Sunday, providing from 70-150 free spins on a variety of different slot games. 

Additionally, if you complete daily quests, then you can win up to 50 ‘Daily Frenzy Spins’. Lastly, this casino also adds extra offers during holiday seasons, so look out for those too.

Available games

There are over 2,600 games available in the PlayFrank library, thanks to the long list of reputable software providers who work with this operator. This means you can play popular titles like Big Bass Bonanza, Starburst, Rich Wilde and the Book of Dead, Fluffy Favourites, Rise of Olympus, Wolf Gold and Chaos Crew 2, plus more.

In the live casino, you can also find some of the biggest game show titles coming from live dealer top dog Evolution Gaming, such as: Funky Time, Crazy Time, Gonzo’s Treasure Hunt, Dream Catcher, Monopoly Live and Mega Ball.

However, despite having a live casino and slots collection there are no blackjack or roulette games here. On the other hand you can access live poker titles and a small collection of less common games such as Super Sic Bo and Teen Patti.

User experience and interface

The PlayFrank site is easy to use, and thanks to its light blue and pastel colour scheme, it’s also very nice to look at. The sidebar only has four options, ‘casino’, ‘game shows’, ‘daily challenges’ and ‘promotions’, but these cover all the important things. Additionally, the links to responsible gaming and security can be found at the bottom of the page. 

The site worked as expected and there were no problems. The library has a few different ways to filter games, including the chance to narrow down your search via searching through the different software providers. This can be found under ‘vendors’ and it also shows you how many games are available from each studio. However, the list only uses logos from each company, not the names, which can make it difficult for new players.

Mobile and app compatibility

For customers who like to play on the go, then this is simple as PlayFrank’s casino also has a mobile site. This is accessible through your native mobile browser and offers all of the same functionality as you’d expect on PC, including the ability to play the entire library of games, manage your account and withdraw funds.

However, it would’ve been nice to see a dedicated app for PlayFrank on Google Play or the App Store, but as it works so seamlessly on mobile browsers, it’s not really a problem.

VIP programmes and loyalty rewards

There is a VIP programme at PlayFrank for loyal customers, but it is not currently available to UK players.

Pros & cons of PlayFrank

Diving deeper into PlayFrank

Looking further into its offering, we assess payments, providers, licencing, security and responsible gambling commitment below.

Licencing

PlayFrank is part of the AG Communications family, an established and well-respected operator which oversees dozens of online casinos across the UK and Europe. 

AG Communications operates under a UK Gambling Commission licence, which is one of the strictest in the industry. This means that all of the brands under this umbrella, including PlayFrank, are legit and safe.

Payment methods

Like any good modern casino, PlayFrank has all of the necessary payment options available to suit a wide range of players. Visa and Mastercard act as the tried-and-tested traditional methods, although these have the longest withdrawal times taking up to six days. 

Additionally, PayPal, Trustly, MuchBetter and Skrill are also available for both deposits and withdrawals. Although these will only take two or four days maximum to withdraw, some of the bonuses will be made void if you deposit using them. 

Software providers

As with some of the other AG Communications brands, PlayFrank doesn’t have the longest list of software providers available on the site, but it does have a lot of the important ones. These include Eyecon, Play’n GO, Lightning Box, Hacksaw Gaming, Yggdrasil and Games Global.

The live casino portion is made up entirely of Evolution Gaming titles, but it would have been nice to see some titles in this section from other large live dealer providers such as Pragmatic Play, Playtech or Authentic Gaming.

Security and fairness

PlayFrank takes security seriously, which is why it uses 128-bit Secure Socket Layer (SSL) encryption technology to keep customer data safe. The servers also utilise firewalls to prevent any breaches. 

The games at PlayFrank are regularly tested and audited to ensure that the payout percentage is correct and all of the peripherals adhere to gambling regulations.

Responsible gambling measures

The responsible gaming section at PlayFrank is very informative and lengthy, but it could be a touch friendlier. The long list of harmful behaviours, resources and links is set out more like a security policy than a place for players to come for help and guidance.

That being said, this page does have everything that you’d need to steer you in the right direction to play responsibly once again. This includes a self-assessment for problematic gambling, tips on how to play in a healthy manner, ways to protect minors and tools such as deposit limits and self-exclusion periods.

FIRST rating: 3.9/5 stars

PlayFrank is a good online casino for slots and Evolution titles, but not much else. No instant games are available and blackjack and roulette aren’t available to play either which is cutting out a large potential audience. However, to be frank, the double welcome bonus is very generous and comes with industry-standard wagering requirements, with daily and seasonal deals, so there are definitely some positives to playing at PlayFrank.

Payment methods

FAQs

Is PlayFrank legit?

PlayFrank has a licence from the UK Gambling Commission, which is one of the strictest regulators in the world. This means that the brand has to adhere to strict expectations, making PlayFrank a legit and safe casino to play at.

How can I contact customer support at PlayFrank?

If you need to get hold of customer support at PlayFrank, then if you scroll to the bottom of the page and click ‘live chat’ then a box will pop up asking for your details. This will start a conversation with the team where they can help you with any issues you’re having.

How do I reset my password at PlayFrank?

If you’ve forgotten your password or need to reset it for security reasons, you just need to press ‘forgot password’ and the instructions will be sent to your email.