Dragonbet's bookmaker review

DragonBet is a Welsh bookmaker who started operating in 2023. They’re a family business who claim to care about customer values while also offering more coverage on Welsh sport than anyone else. Let’s see how they’re getting on!

Key information

What are DragonBet all about?

Bonuses

DragonBet say they care about customer values but they aren’t thinking about the punter much by not having a welcome bonus!

The lack of a new customer offer is majorly offputting given how many brilliant offers you can get with other UK bookmakers.

Available sports

DragonBet covers a huge variety of sports. Popular sports including football, tennis and golf are covered, while you can also bet on more niche options including Gaelic games and ice hockey.

Their football coverage in terms of range of markets is great, however, it’s worth noting that bet builders are unavailable for cashout which is a slight negative. 

If, like myself, you’re a horse racing punter, DragonBet has all the big meetings and races covered but the markets are very limited as you can only back the race winner, forecasts and tricasts.

We’re a fan of DragonBet’s array of in-play markets too. They offer markets on the likes of football, tennis, cricket and boxing while also boasting graphics and statistics on the events.

They have a dedicated tab on their homepage for live events while in-play markets are the first thing you see when you go on DragonBet’s site.

If you’re big on esports, DragonBet may not be the bookmaker for you as they don’t offer any markets.

User experience and interface

The DragonBet site, which has a red, white and black theme, is simple enough for users and the experience is pretty good.

At the top of the DragonBet homepage you’ll find their carousel of boosts and other promotions. You’ll then find their horse racing/greyhounds section which shows the next races taking place.

DragonBet’s in-play odds are next up with the ‘Starting soon’ section of upcoming sporting events below it.

DragonBet are unique to every other bookmaker as they have a ‘Welsh events’ section on their homepage. In fairness to them, the section is huge and there are a ridiculous range of odds and markets for Welsh events, especially football.

Mobile and app compatibility

DragonBet’s desktop and mobile sites are practically identical.

The one small difference is you have to click on a drop-down menu on the top left of the screen to get the A-Z list of sports on mobile. On the desktop version, it’s on the left hand side of the screen.

On mobile, the user-friendly tabs - sports, in-play, racing, casino and live casino - are at the bottom of the page.

The DragonBet app has an average rating of 4.1/5 (12 reviews) on the Apple App Store and a rating of 4/5 (10 reviews) on the Google Play Store.

App Store: 4.1/5 (12 reviews)

Google Play Store: 4/5 (10 reviews)

VIP programmes and loyalty rewards

Despite doing a bit of digging on DragonBet’s site, we couldn’t find any loyalty reward schemes. It seems a bit of an own goal given how many other sites offer regular promotions to earn free bets.

Pros and cons of DragonBet

Diving deeper into DragonBet

Licensing

DragonBet is owned by Playbook Gaming Ltd, who are UK based. They are regulated by the British Gambling Commission and they’re also covered by IBAS (Independent Betting Adjudication Service).

Payment methods

DragonBet’s deposit and withdrawal options are fairly limited compared to other UK bookmakers. You can deposit money into your account using Visa, Mastercard and Maestro.

The minimum deposit is £10 for all methods. Also, you can’t deposit money into your betting account with a credit card.

Their withdrawal options are the same and the minimum withdrawal is £10.

Security and fairness

If you scroll down to the bottom of the DragonBet homepage, you’ll find a ‘Contact Us’ section which links to their live chat, their customer service email address and their X and Facebook accounts.

On mobile, you can click on ‘Chat’ on the top right of the screen to talk to a member of the customer service team. DragonBet also has a FAQs section.

DragonBet also says they’ll take necessary steps to ensure that your information is kept secure and protected.

Responsible gambling measures

DragonBet’s responsible gambling information is at the bottom of their homepage. Head to their ‘Safer Gambling’ tab and you'll find their tools available including deposit limits, reality checks, time-outs and self-exclusion.

At the bottom of their site they also have links to organisations including GamStop, BeGambleAware, the Gambling Commission and the National Gambling Helpline.

FIRST rating

3.8/5 stars

Payment methods

FAQs

Is DragonBet legit?

Yes, DragonBet is a legitimate company. They’re owned by Playbook Gaming Ltd and they started operating in 2023. They are regulated by the British Gambling Commission and they’re also covered by IBAS.

How can I contact customer support at DragonBet?

DragonBet’s customer service options include a live chat and an email. Their customer service email is support@dragonbet.co.uk.

How do I reset my password at DragonBet?

To change your password on DragonBet, click on your icon on the top right of the screen on mobile and go down to ‘password & personal details’. Scroll down to the update password option. Type in your current and new password before clicking update. Simple!

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