Casiplay Casino Review UK

By Wayne Goodchild

Casiplay Casino Review

Casiplay opened in 2019 and is another casino under AG Communications Limited’s management. This casino offers a variety of games as well as an enticing double welcome bonus of a generous 100 free spins plus a deposit match where you can claim up to £100 to play on new games.

Key information

What is Casiplay all about?

Casiplay boasts over 2,600 games, and a stacked welcome bonus. The games available range from the latest slots from the top providers to popular live casino games and even scratchcards; for those who are fans of instant play games.

Bonuses

The welcome offer is spread over your first four days after registering. On your first £20 deposit, you will receive a 50% offer (up to £50) plus 30 free spins on Starburst. The second and third deposits give you 20 free spins on Starburst and Rich Wilde and the Book of Dead, respectively.

The fourth deposit provides another 50% bonus (up to £50) plus 30 free spins on Gold King. You must use the free spins within 24 hours, and both free spin winnings and bonus funds carry 35x wagering requirements. You will have 21 days to complete the wagering requirements.

Besides the registration offer, there’s the standard ‘Daily Spins Frenzy’ you’ll find at casinos this operator manages. If players wager between £100 and £1,000 on a day, they’ll receive 10 to 50 free spins on eligible games. The other regular tournament available is the Pragmatic Play ‘Drops and Wins ‘event.

Available games

This casino provides over 2,600 games, of which over 2,400 of which are slots. Some of the new titles like Big Bass Halloween, Chest of Cai Shen and Badge Blitz. However, if you prefer a few familiar favourites, then you can try out Sweet Bonanza, Immortal Romance and Reel Rush.

You can also take a break from slots by playing table and live dealer games like Adventures of Captain Blackjack, Blaze Roulette Live and Dream Catcher. The live dealer section is kitted out from the highly-respected Evolution Gaming and there are over 155 live games on offer - so you won’t be short for choice.

You can also find several instant play titles such as Dare2Win titles from Hacksaw Gaming, like Speed Crash, Hi-Lo and Mines.

User experience and interface

This casino uses a header bar and subheadings to navigate between the different lobbies and game types. However, besides the search bar, we didn’t find any game filters, which makes it difficult to find specific game types. Therefore, the only options you have to refine your search are: ‘featured games’, ‘slots’, ‘classic’, ‘drops & wins’, ‘all games’ and then there’s a separate live casino tab for all of your live dealer games.

The well-organised casino makes it easy to navigate otherwise, with the player’s account accessible through clear buttons in the header.

Mobile and app compatibility 

While there’s no mobile app players can use, iOS and Android players in the UK can instead use the user-friendly mobile website. It offers the same desktop features and bonuses, but the main navigation bar has been moved to the bottom for better optimisation.

VIP programmes and loyalty rewards 

Unfortunately, there’s no VIP programme at the time of this review.

Pros & cons of Casiplay

Diving deeper into Casiplay

Besides its bonuses and games, we also looked at this casino’s licencing and safety features. Since it has a well-known operator, we know it’s a reliable casino, but what else makes it safe?

Licencing

AG Communications Limited operates the casino with its UK Gambling Commission (UKGC) licence. It also betters its complaints process by partnering with IBAS (International Betting Adjudication Service), an alternative dispute resolution service.

Payment methods

Multiple payment methods are available, with UK players being able to deposit as low as £10. Visa, Mastercard, bank transfer and Trustly are the debit cards and banking options. However, e-wallets and prepaid cards like PayPal, AstroPay, MuchBetter, Skrill and Paysafecard are also available.

Software providers

While there’s no provider filter, we found titles from well-known providers like Games Global, NetEnt, Play’n GO and Pragmatic Play. The live casino lobby is mostly games from Evolution Gaming and Ezugi, while Hacksaw Gaming provides some crash game options.

Security and fairness

This casino is EDPO-certified and uses 128-bit SSL encryption to protect player data. It also uses firewall systems, encrypted communication and external/internal auditing tests. Lastly, the company has access control and authentication procedures to provide additional security. Further, to ensure the games are fair, iTechLabs tests the RNG (random number generator) to certify it as fair.

Responsible gambling measures

Deposit and play limits are available in your account to help you, along with time-out periods and self-exclusion. For the limits, you can set daily, weekly and monthly limits, while the time-out periods range from 24 hours to six weeks.

FIRST rating: 3.9/5 stars

There are some solid positives about this casino, such as its 24/7 customer support, thousands of games, large Evolution-powered live casino and stacked welcome bonuses. Additionally, players in the UK have multiple payment methods, including popular ones like PayPal and Skrill available, alongside the standard options. However, this casino’s lack of regular bonuses, game filters, loyalty scheme and mobile apps brings the rating down.

Payment methods

FAQs

Is Casiplay legit?

Yes. AG Communications Limited manages the casino using a UKGC licence, and it partners with integrity and dispute resolution companies iTechLabs and IBAS, respectively.

How can I contact customer support at Casiplay?

Customer support is available to all registered players through email and 24/7 live chat.

How do I reset my password at Casiplay?

There’s a ‘forgot password’ link in the FAQs and login page that will send a reset link to your registered email. If you simply want to change it, log into your account and change the casino password in your account settings.