Lucky VIP Casino Review UK

By Lucy Wynne

Lucky VIP Casino Review

Lucky VIP is a simple online platform with a good variety of slots, table and live casino games. Although Lucky VIP might not ring any bells immediately, it’s part of Rank Interactive, the same family that operates Grosvenor Casinos and Mecca Bingo, so it has the backing of a solid, reputable casino brand.

Key information

What is Lucky VIP all about? 

Lucky VIP isn’t just a name, it’s also the level of experience this brand offers customers on the website. As part of the Rank Interactive family, it’s fair to say that Lucky VIP knows what it’s doing regarding online casinos.

Bonuses

If you head to the ‘promotions’ tab, then you’ll be able to see all of the offers available at Lucky VIP. The welcome bonus will be the first one presented to you once you visit the site and thankfully, it’s easy to understand. 

To claim the welcome bonus, you’ll need to deposit at least £20 and select the offer in the cashier when you do so. You’ll then receive £30 in bonus cash which can be used on a limited number of slots such as: Big Bass Bonanza, Eye of Horus, Fishin' Frenzy The Big Catch, Lucky Lady Charm Deluxe, Book Of Ra Classic. This comes with a 30x wagering requirement and is valid for seven days.

PayPal deposits are not valid for this welcome bonus.

Once you’ve made at least one deposit at the casino, you’ll also get access to the ‘Daily Fortune Wheel’. This can reward players with free spins on live casino games, Big Bass Bonanza or Gonzo's Quest Megaways. However, these come with a steep 50x wagering requirement and the maximum conversion for these free £0.20 spins is 5x.

Available games

Lucky VIP has a very good list of games in its library. These include Big Bass Splash, Rich Wilde and the Book of Dead, Gold Blitz, RIP City, Starburst, Cash Crew and Fluffy Favourites LuckyTap, just to name a few. 

You can also find a solid list of popular live casino titles here too, such as Crazy Time, Monopoly Big Baller, Lightning Baccarat, Dead or Alive Saloon and Lightning Storm. 

However, the one downside is that it’s very difficult to filter games at Lucky VIP. While many of the features have sections on the homepage, such as Megaways and Slingo, the actual filter feature only offers to sort games by A-Z or Z-A. It would’ve been nice to be able to filter by provider, genre or vertical.

User experience and interface

The user experience at Lucky VIP is generally pleasant. Although the website is a little dated, it’s still easy to navigate and the dark background encapsulates the Rank Interactive atmosphere well. 

As we previously discussed, the library makes it difficult to filter for games, but this is something that can be easily fixed. The site is also quite slow at times, both on PC and mobile, but the little loading symbol in the lower left-hand corner will let you know that the page is loading rather than just being unresponsive.

Mobile and app compatibility

For players who want to play on the go, then you don’t need to worry, as Lucky VIP can be accessed seamlessly on mobile and a range of other devices. All you need to do is access the website through your native mobile browser and you’ll notice that the website works just as well on mobile as it does on PC. 

If you prefer something a little more ‘dedicated’, then Lucky VIP also has an app, but only for Android devices. For more information on this, you can visit ‘promotions’ which has links to the downloads.

App Store: N/A

Google Play Store: N/A (500+ downloads)

VIP programmes and loyalty rewards

Just as there are loyalty rewards and VIP programmes at Grosvenor Casinos and Mecca Bingo, you can also get loyalty points while playing at Lucky VIP too. These VIP Loyalty Points can then be redeemed for bonuses, entry into competitions or tournaments and other goods offered by the Rank brand. 

These points can be redeemed at an exchange rate of 1,000 loyalty points for £1 and any bonuses will come with a 10x wagering requirement.

Pros & Cons of Lucky VIP

Diving deeper into Lucky VIP

As well as its bonus and games offering, we take a look at payment methods, licencing, payments and security on the site.

Licencing

Lucky VIP is owned and operated by Rank Interactive, a company well-known in the UK for running Grosvenor Casinos, Mecca Bingo, The Vic and more. 

Rank Interactive is licensed by the UK Gambling Commission and the Gibraltar Gambling Commission, which are strong licences to have in the industry. As Lucky VIP is part of the Rank Interactive family, you can expect it to uphold all of the same standards as Grosvenor Casinos.

Payment methods

Knowing that Lucky VIP is a modern and well-regulated casino, it’s no surprise to see it use a mixture of traditional and online payment methods. You can use Visa and Mastercard debit accounts here, as well as Apple Pay, Paysafecard and even PayPal.

However, if you use PayPal to deposit, then you will not be able to claim the welcome offer. This is worth considering before you sign up to Lucky VIP, but as PayPal is only an alternative payment method, then it shouldn’t be a dealbreaker.

Software providers

There is a massive list of 70+ providers available at Lucky VIP, including some of the biggest studios in the industry. These include Play’n GO, NetEnt, Games Global, Light & Wonder and Red Tiger Gaming.

The live casino houses games from Evolution Gaming, Pragmatic Play and more. 

However, as there’s no way to filter games by providers, it can be difficult to explore a particular studio’s library, if you really enjoy one of their games. Hopefully this is something that we can see fixed in the future.

Security and fairness

Lucky VIP takes security seriously at its online casino. Not only is it licensed and regulated by the UK Gambling Commission, but it also uses the latest SSL encryption services to ensure that player information is encrypted at all times.

Responsible gambling measures

The responsible gambling measures at Lucky VIP are easier to access than most other online casinos, thanks to the handy table at the bottom of each page. This gives you direct links to setting deposit limits, session reminders or self-exclusionary periods. 

If you head to the ‘safer gambling’ page, then you can also browse the list of external organisations which can provide additional support to any problem gambling behaviours that you may be struggling with. These include: GambleAware, GamCare, Gamblers Anonymous and Gamstop, among others.

FIRST rating: 3.8/5 stars

Albeit small, Lucky VIP has a very good library of games and a great commitment to responsible gambling, but we would’ve liked a bit more attention on the overall user experience. The site takes a few too many seconds to load each page, there’s no real way to filter games in the library and the wagering requirements on the bonuses can be a little steep.

That being said, they don’t detract from Lucky VIP being a legit and safe place to play online casino games in the UK and there are plenty of great qualities about this casino.

Payment methods

FAQs

Is Lucky VIP legit?

Lucky VIP is part of the Rank Interactive family, which also includes Grosvenor Casinos and Mecca Bingo. It’s also licensed by the UK Gambling Commission, which makes it a legit and safe place to play.

How can I contact customer support at Lucky VIP?

There’s a live chat available at Lucky VIP, which can be accessed through the ‘chat with an expert’ bubble on the lower right side of each page. There’s also a toll-free number at 0800 901 2512.

How do I reset my password at Lucky VIP?

If you want to reset your password at Lucky VIP, you just need to press ‘forgot password’ and the instructions will be sent to the email associated with your account.