Grosvenor Casino bookmaker review

By James Walters

Key information

What are Grosvenor Casinos all about?

Bonuses

Grosvenor Casinos’s welcome bonus is different to other bookmakers and it certainly catches the eye. They have a double the odds on your first bet offer. You must bet £10 but it can be on any sport and at any odds. If you fancy a horse to win at 25/1, you can get 50/1. If your bet wins, it’s paid out in cash and not in free bets, which some bookmakers try to catch you out with.

Available sports

Grosvenor Casinos offer vast markets on all main sports and their football coverage is brilliant. They have every market you could want on games from match results and cards to player fouls and team shots. There’s also a ‘view all stats’ option on football matches which gives in-depth statistics to help you decide your bets.

Their horse racing coverage is also decent, with place markets available as well as distance bets, betting without and forecast/tricast bets. Considering they’re a casino site that’s expanded into sports betting, the markets they offer are exceptional compared to other sites that have done similar.

Grosvenor Casinos offer markets on niche sports such as lacrosse and chess, while their in-play section is in-depth and accompanied by plenty of live statistics on the likes of football and tennis.

Their esports options are also as good as it gets for sportsbooks, with markets for Dota 2, League of Legends, Rainbow Six, Counter Strike 2 and Valorant all available.

They also have American sports covered. They offer lots of markets for American football and you can put selections into a bet builder too, which is a bonus for most bettors.

User experience and interface

The user experience when on Grosvenor Casinos is decent. Their site is slick, easy on the eye and their purple colour scheme is different to any other major bookmaker out there.

They have links to sports and casino games at the top of the site, with their carousel of boosted odds and offers just below.

Many casino sites have half committed to their sportsbooks but if you look at the Grosvenor Casinos site, you could be convinced that they were a sports betting company before a casino. They’ve really put time and effort into building a solid user experience.

They also have the added bonus of their Grosvenor Casinos blog, which offers insight into sporting events and betting tips from ambassadors such as ex-Premier League footballer Jamie O’Hara and horse racing trainer Harry Eustace. It’s a welcome addition to help bettors pick their bets.

Mobile and app compatibility

Grosvenor Casinos’s desktop and mobile sites are basically identical. The only real difference is the list of sports moving from the left of the screen on desktop to the bottom tab on mobile.

On mobile, the formatting is simple but it’s slick and is effective. There are tabs at the bottom to all sports, live betting, my bets and roulette. This is the same on their app, which is a sport-specific betting app. You can also access their casino games via the sports app.

Their app, which is available on iOS, Android and Google Play, is the same as their mobile site, however, it might be more effective than their mobile site. It’s quick and all of the graphics are crisp and eye-catching. The Grosvenor Casinos app has an average rating of 4.3/5 (4.1k reviews) on the Apple App Store and 2.1/5 (77 reviews) on the Google Play Store.

Apple App Store: 4.3/5 (4.1k reviews)

Google Play Store: 2.1/5 (77 reviews)

VIP programmes and loyalty rewards

Grosvenor Casinos do a lot right but they don’t have a rewards programme for customers, which is a slight negative for many bettors.

They do have other offers and games to keep you coming back. There’s an offer of money back as cash if your horse finishes second to the favourite in a specified race, while you can also get 20 per cent odds boosts on certain bet builders for NFL games (with a £20 maximum stake).

There’s also the Grosvenor Casinos ‘Scratch and Win’ game, which can see bettors win prizes for completing the scratchcard. Simply match three pictures and you can win boost tokens, exclusive enhancements and free bets.

Pros and cons of Grosvenor Casinos

Licensing

Grosvenor Casinos is regulated by the British Gambling Commission and they’re owned by The Rank Group, a Gibraltar-based company. They are IBAS (Independent Betting Adjudication Service) approved to show their legitimacy.

Payment methods

Grosvenor Casinos’s deposit and withdrawal options are relatively basic but they have the main options covered. You can deposit money into your account via Visa, Mastercard, Paypal, Apple Pay and Paysafecard. The minimum deposit is £5 for most options, while Paypal is £10. You cannot deposit money into your betting account with a credit card.

Their withdrawal options are the same apart from Paysafecard and the minimum withdrawal is £5, which is a positive for many bettors.

Security and fairness

Grosvenor Casinos say privacy and security is their number one priority and market-leading security technology protects their site. When you head to the 'contact us' section at the bottom of the page, you’re taken to their customer service options, including a live chat. There are also some FAQs to help you out.

Responsible gambling measures

Grosvenor Casinos’s responsible gambling measures are clear on their site. At the bottom of the page there are links to GamCare, GamStop, GambleAware and the Gambling Commission. There are also safer gambling tools including deposit limits, take a break, self exclusion and session reminders.

FIRST rating

4.1/5 stars

Payment methods

FAQs

Is Grosvenor Casinos legit?

Yes, Grosvenor Casinos is a legitimate company that is regulated by the British Gambling Commission. Their casino site was founded in 1970 and they created their sportsbook in 2016. They are also IBAS-approved.

How can I contact customer support at Grosvenor Casinos?

Grosvenor Casinos has a live chat, email and phone number available. Their customer service phone number is 0800 083 1990.

How do I reset my password at Grosvenor Casinos?

To change your Grosvenor Casinos password, click on your icon on the top of your mobile page. Go to ‘account settings’ then ‘change password’. Put in your current password, your new password and you’re good to go!

Image Library